Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@hamz.co.uk.
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- Pre Sale Questions
- Product-Specific Questions:
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. All transactions are processed securely.
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website’s order tracking page to check the status of your delivery.
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
We offer a 30-day return/exchange policy. If you are not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange. Please see our Return Policy page for more details.
Its According to Your Shipping Criteria If You Are Order Our Simple Free Shipping Then You Will Reiceve Order In 3-5 Days And We Have Other Shipping Format That You Can Select According To Your Niche And Need
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Product-Specific Questions:
Each product listing includes a size chart for your reference. If you are unsure about sizing, please contact us for assistance.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Care instructions are provided on the product page. Generally, we recommend washing our items in cold water and air drying to preserve their quality.
We are committed to sustainability. Many of our products are made from eco-friendly materials, and we use environmentally responsible manufacturing practices. .
Currently, our products are only available online. We offer free shipping on all orders to make your shopping experience convenient. .
We stand behind the quality of our products. Many items come with a one-year warranty. Please refer to the product page for specific warranty details. .
Each product page includes a detailed size chart. We recommend comparing your measurements with the chart to ensure the best fit. .
Yes, exchanges are possible if the item is in stock. Please contact us to initiate the exchange process. If the item is unavailable, we will offer a refund or store credit. .
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Shipping rates vary based on the destination and the size of your order. You can calculate the shipping cost at checkout before finalizing your purchase.